Terms and Conditions - Flat Clearance Ealing
Welcome to Flat Clearance Ealing. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our services.
1. Introduction
Flat Clearance Ealing provides comprehensive flat clearance services within the Ealing area. These terms govern your use of our services, ensuring a clear understanding between our company and our valued clients.
2. Services Offered
Our services include the removal of unwanted items, furniture clearance, and disposal of household goods. We aim to deliver efficient and environmentally responsible clearance solutions.
2.1. Removal Services
- Collection of unwanted furniture and appliances
- Disposal of goods in compliance with local regulations
- Sorting and recycling of recyclable materials
2.2. Specialized Clearance
- Clearance of hoarder homes
- Estate clearance services
- Post-renovation clean-up
3. Booking and Payment
To book our services, clients must provide accurate information regarding the items to be cleared and the location. Payments can be made via various methods, including credit/debit cards and bank transfers.
3.1. Pricing
Our pricing is transparent, with no hidden fees. Costs are determined based on the volume of items and the complexity of the clearance required.
3.2. Payment Terms
Full payment is required upon completion of the service. We accept major payment methods for your convenience.
4. Client Responsibilities
Clients must ensure that access to the property is available on the scheduled date. It is the client's responsibility to secure any necessary permissions or permits for the clearance if required.
4.1. Property Access
Ensure that all areas to be cleared are accessible to our team. Proper access facilitates a smooth and efficient clearance process.
4.2. Item Preparation
Clients should prepare items for clearance by sorting them, if possible, and labeling any items that require special attention.
5. Cancellation Policy
Clients may cancel a booking up to 24 hours before the scheduled service without incurring any charges. Cancellations made within 24 hours may be subject to a cancellation fee.
5.1. Rescheduling
Requests to reschedule services should be made as early as possible. Flat Clearance Ealing will accommodate rescheduling based on availability.
5.2. Refunds
Refunds for cancelled services will be processed within 7 business days, provided the cancellation terms are met.
6. Liability
Flat Clearance Ealing strives to handle all items with care. However, we are not liable for pre-existing damages or items that are broken or fragile unless explicitly agreed upon.
6.1. Damage Policy
Clients are encouraged to inform us of any valuable or delicate items. We take all necessary precautions to prevent damage during the clearance process.
6.2. Insurance
We carry liability insurance to cover any accidental damages that may occur during the clearance. Details of the coverage are available upon request.
7. Privacy Policy
Your privacy is important to us. All personal information collected during the booking process is kept confidential and is used solely for the purpose of providing our services.
7.1. Data Protection
We adhere to data protection laws and ensure that your personal information is stored securely.
7.2. Third-Party Sharing
We do not share your personal information with third parties except when necessary to complete the clearance service or as required by law.
8. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Amendments to Terms
Flat Clearance Ealing reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
9.1. Notification of Changes
Updates to the terms will be communicated via email or through our website. Clients are encouraged to review the terms periodically.
10. Termination
Flat Clearance Ealing may terminate services immediately without notice for breach of these terms by the client or for any conduct that is deemed inappropriate or harmful to our business.
10.1. Grounds for Termination
- Non-payment for services rendered
- Violation of terms and conditions
- Disruptive behavior towards our staff
11. Force Majeure
We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, war, or other unforeseen events.
11.1. Notification
In the event of a force majeure, we will notify clients as soon as possible regarding the impact on scheduled services.
12. Intellectual Property
All content provided by Flat Clearance Ealing, including logos, text, and graphics, is the property of the company and is protected by intellectual property laws.
12.1. Usage Rights
Clients are granted a limited license to use our content for personal, non-commercial purposes. Any other use requires written permission from Flat Clearance Ealing.
13. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.1. Modification of Terms
Modifications to these terms that are deemed invalid do not affect the validity of the remaining terms.
14. Entire Agreement
These terms and conditions constitute the entire agreement between the client and Flat Clearance Ealing, superseding any prior agreements or understandings.
14.1. No Waiver
The failure to enforce any part of these terms does not constitute a waiver of the right to enforce them in the future.
15. Feedback and Grievances
We value client feedback and strive to address any grievances promptly. Clients are encouraged to share their experiences to help us improve our services.
15.1. Resolution Process
Grievances should be submitted in writing. We aim to resolve issues within 14 business days.